Privacy Policy
The Puppy Yard
At The Puppy Yard, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, inquire about our puppies, or purchase a puppy from us.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately.
1. Information We Collect
We may collect personal information that you voluntarily provide when interacting with The Puppy Yard.
Personal Information
This may include:
- Full name.
- Email address.
- Telephone number.
- Billing and payment information.
- Delivery address, where applicable.
- Information you provide when contacting us about a puppy.
- Information provided through forms, inquiries, or customer communications.
Transaction Information
When you purchase a puppy or make a deposit, we may maintain records relating to your transaction, including the puppy selected, purchase date, payment status, and relevant contractual information.
Payment card information may be processed by third-party payment providers rather than stored directly by us.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and device information.
- Pages visited and time spent on our website.
- Referring website addresses.
- Website usage and diagnostic information.
This information helps us understand how visitors use our website and identify technical problems.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain functionality, remember preferences, analyze website traffic, and support marketing activities where applicable.
You can manage cookies through your browser settings. Where legally required, we will obtain consent before using nonessential cookies.
Disabling certain cookies may affect some website features.
2. How We Use Your Information
We may use your information for the following purposes:
- Responding to inquiries: Answering questions about our puppies, breeds, availability, and services.
- Processing purchases: Managing puppy reservations, deposits, payments, and sales.
- Arranging delivery or pickup: Coordinating agreed-upon transportation or collection arrangements.
- Providing customer support: Addressing questions, complaints, and concerns after a purchase.
- Communicating updates: Providing information about your inquiry, transaction, or arrangements.
- Improving our website: Understanding visitor behavior and improving website functionality.
- Preventing fraud: Protecting our business, customers, and transactions.
- Meeting legal obligations: Maintaining records and complying with applicable laws and regulations.
- Marketing communications: Sending promotional messages when permitted by law and, where required, with your consent.
We do not use personal information for purposes that are incompatible with those described in this policy without providing additional notice or obtaining consent where required.
3. How We Share Your Information
We do not sell your personal information to third parties in exchange for money.
We may share information when reasonably necessary for the purposes described in this policy, including with:
Service Providers
Companies that help us operate our website, process payments, manage communications, or provide technical support.
Payment Processors
Third-party providers that securely process payments and transactions.
Transportation Providers
Where delivery is arranged, relevant information may be shared with transportation providers to coordinate the agreed-upon service.
Professional Advisers
Lawyers, accountants, insurers, or other professional advisers when reasonably necessary.
Legal and Regulatory Authorities
We may disclose information when required by law, legal process, or a valid governmental request, or when necessary to protect our legal rights.
Any sharing of personal information is subject to applicable legal requirements.
4. Payment Security
We take reasonable steps to protect payment-related information.
Where possible, payments are processed through reputable third-party payment providers that maintain their own security procedures and privacy policies.
We encourage customers to review the privacy and security practices of any payment provider they use.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. How We Protect Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
Access to personal information is limited to individuals and service providers who need it for legitimate business purposes.
If a data breach occurs, we will take appropriate steps and provide any notifications required by applicable law.
6. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to inquiries.
- Completing transactions.
- Providing customer support.
- Maintaining business and financial records.
- Resolving disputes.
- Complying with legal obligations.
Retention periods may vary depending on the type of information and the applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable law.
7. Your Privacy Rights
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate information.
- Requesting deletion of certain personal information.
- Requesting a copy of certain information in a portable format.
- Objecting to or restricting certain processing activities.
- Withdrawing consent where processing is based on consent.
- Opting out of certain targeted advertising or personal information sales or sharing, where applicable.
These rights are subject to applicable legal conditions and exceptions.
To submit a privacy request, contact us using the information provided at the end of this policy.
We may need to verify your identity before processing certain requests.
We will respond within the time required by applicable law.
8. Email and Marketing Communications
If you subscribe to our newsletter or agree to receive promotional messages, we may send you updates about available puppies, new litters, company announcements, and other relevant information.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or contacting us directly.
Even if you opt out of marketing communications, we may continue sending necessary transactional or service-related messages.
9. Third-Party Websites
Our website may contain links to third-party websites, including payment services and social media platforms.
These websites operate independently and have their own privacy policies and practices.
The Puppy Yard is not responsible for the privacy practices of third-party websites. We encourage you to review their policies before providing personal information.
10. Children’s Privacy
Our website is intended for adults who are interested in learning about or purchasing puppies.
We do not knowingly collect personal information online from children under 13 without legally required parental consent.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or legal requirements.
When changes are made, we will update the date at the top of this page.
Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage visitors to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
The Puppy Yard
We will make reasonable efforts to address privacy inquiries in accordance with applicable law.
The Puppy Yard — Your Trust Matters to Us.
